Orders are usually dispatched within 48–72 working hours after confirmation.
Delivery timelines may vary based on location and courier partner, but most
orders are delivered within 2–7 business days after dispatch.

Once your order is shipped, tracking details will be shared via SMS or email. You
may also contact our customer support team at +91 81380 33203 to check your
delivery status.

Delivery timelines may occasionally be affected due to courier operations,
weather conditions, or address-related issues. If your order is delayed beyond the
expected timeframe, please contact our customer support team at +91 81380
33203 for assistance.

Courier partners usually attempt delivery multiple times. If an order is returned
due to unsuccessful delivery attempts, please contact our customer support
team at +91 81380 33203 for assistance.

Replacements are provided only in genuine cases such as:
● Product damaged during transit
● Incorrect product delivered
● Missing item in the order

All replacement requests must be reported within 48 hours of delivery.
Requests raised after this period may not be accepted.

Customers must provide clear images or videos of the product, outer packaging,
shipping label, and invoice for verification.

Once verified and approved, replacements are usually dispatched within 5–7
working days, subject to stock availability.

For replacement requests or queries, please contact our customer support team:
Phone: +91 81380 33203
Email: support@rysen.in

Due to hygiene and safety regulations, opened, used, or tampered products are
strictly non-returnable and non-refundable.

No. Once the product seal is broken, returns are not accepted under any
circumstances.

Refunds are issued only if a replacement is not possible, and only after
successful verification of the reported issue.

Approved refunds are processed to the original payment method. For COD
orders, refunds are processed via bank transfer or UPI.

Once initiated, refunds usually take 3–5 working days to reflect in your account,
depending on your bank or payment provider.

Orders can be cancelled only before dispatch. Once an order has been shipped,
cancellation requests cannot be accepted.

Yes. Orders cancelled before dispatch are eligible for a full refund to the original
payment method.

Address changes are permitted only before dispatch. If you need to update your
delivery address, please contact our customer support team immediately at +91
81380 33203 for assistance.

Rysen is not responsible for delivery issues caused by incorrect or incomplete
address details provided at checkout.

Customer Support Number:
+91 81380 33203
Email:
support@rysen.in
Company Address:
67-B, Gurunanak Road,
Bandra West,
Mumbai, Maharashtra – 400050